Our Shipping Policy

Section 01

Overview

Thank you for shopping at Easi Steps (www.easistep.com). We are committed to delivering your order quickly, safely, and at the best value possible.

This Shipping Policy outlines everything you need to know — from the moment you place your order to the moment it arrives at your door. We currently ship across India only through a trusted network of logistics partners.

Section 02

Shipping Charges

We keep shipping simple and affordable. Here’s how our shipping rates work:

Order Value	Shipping Charge	Payment Method
Above ₹599	FREE	All methods
Below ₹599	₹49 Flat	All methods
Any amount (COD)	No extra COD charge	Cash on Delivery

Section 03

Order Processing Time

Once your order is placed and payment is confirmed, here is what happens next:

Section 04

Delivery Timeframes

Estimated delivery times begin after your order has been dispatched. Actual delivery may vary based on pincode serviceability, courier capacity, and local conditions.

Section 05

Our Courier Partners

At Easi Steps, orders are dispatched through a combination of trusted supplier-direct shipping partners and Shiprocket’s courier network — one of India’s leading multi-carrier logistics platforms.

The specific courier assigned to your order depends on:

• Pincode Serviceability: Which courier operates efficiently in your delivery area.
• Warehouse Location: The nearest fulfilment point to your address.
• Delivery Availability: Real-time capacity and service availability at the time of dispatch.

Courier partners may include leading logistics providers such as Delhivery, BlueDart, DTDC, Xpressbees, Ekart, Shadowfax, and others within the Shiprocket network.

Section 06

Order Tracking

Once your order is dispatched, tracking your parcel is easy:

• Email & SMS Notification: You will receive a shipment confirmation with your tracking number and a direct tracking link.
• Courier Website: Use the tracking number on the assigned courier’s website to get real-time updates.
• Shiprocket Tracking: You can also track your order at shiprocket.co/tracking using your order ID or AWB number.
• Your Account: Log in to your Easi Steps account and visit My Orders for live order status updates.

Section 07

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across eligible pincodes in India — at no additional charge.

Detail	Information
COD Availability	Available on eligible pincodes across India
Extra COD Charge	₹0 — No extra charge
Payment	Pay in cash to the delivery agent at the time of delivery
COD Confirmation	Some COD orders may require phone confirmation before dispatch
COD Cancellation	Repeated COD order cancellations may result in COD being restricted for your account

Section 08

Failed & Undelivered Orders

A delivery attempt may fail due to reasons such as an incorrect address, no one being available to receive the parcel, or the delivery agent being unable to access the location.

What Happens After a Failed Attempt

• Re-attempt: Most couriers make 2–3 delivery attempts before marking an order as undeliverable. You may receive a call or message from the delivery agent before each attempt.
• Return to Origin (RTO): If all delivery attempts fail, the parcel is returned to our warehouse (RTO). You will be notified when this happens.
• Re-dispatch: Once we receive the returned parcel, we can re-dispatch it to the correct/updated address. Additional shipping charges may apply for re-dispatch.

Incorrect Address

Please ensure your complete delivery address, pincode, and phone number are accurate at checkout. We are unable to be held responsible for delays or non-delivery caused by incorrect address information provided by the customer.

Section 09

Lost, Damaged or Missing Orders

Lost in Transit

In the rare event that your order appears to be lost in transit or tracking shows no movement for an extended period, here is how we handle it:

• We will first raise an investigation with the courier partner on your behalf.
• If the courier confirms the order is lost or undelivered, we will offer you a choice of reshipment of your order or a full refund.
• Investigations may take 5–10 business days to complete depending on the courier’s response time.

Damaged Package

• If your order arrives in a visibly damaged condition, please do not accept the delivery and ask the delivery agent to note it.
• If you have already accepted the parcel, contact us within 48 hours with photos of the damaged packaging and product.
• We will arrange a replacement or refund after reviewing the evidence.

Missing Items

If your order arrives but an item is missing, contact us at support@easistep.com within 48 hours of delivery with your order ID and a photo of what was received. We will investigate and resolve it promptly.

Section 10

Shipping Restrictions

While we aim to deliver across India, there are a few limitations to be aware of:

• Pincode Serviceability: Certain remote pincodes may not be serviceable by our courier network. If your pincode is not serviceable, we will notify you after the order is placed and issue a full refund.
• PO Boxes: We are currently unable to deliver to PO Box addresses. Please provide a complete residential or business delivery address.
• International Shipping: We currently ship to India only. International orders are not accepted at this time.
• Bulk Orders: For bulk or wholesale orders, shipping timelines and charges may differ. Please contact us directly at support@easistep.com before placing a bulk order.