Returns & Refunds
Hassle-Free Returns Policy
We want every Easi Steps order to be perfect. If something isn’t right, here’s exactly how we’ll make it right — quickly and fairly.
Overview
At Easi Steps (www.easistep.com), your satisfaction matters. We take pride in the quality of every product we ship, but we understand that sometimes things don’t go as planned.
This Return & Refund Policy outlines your rights, the conditions for returns, who covers return shipping costs, and how refunds are processed. Please read this carefully before initiating a return.
Our promise: If you received a damaged, defective, or wrong product — we will provide a free replacement or a full refund, no questions asked. For other return reasons, conditions apply as described in this policy.
Return Eligibility
To be eligible for a return, your request must meet all of the following conditions:
- The return request is made within 7 days of delivery.
- The product is unused and unworn — it has not been used, tried on, or worn.
- The product has not been trimmed, cut, or modified in any way.
- The product is in its original packaging with all tags, labels, inserts, and accessories intact.
- The original invoice or proof of purchase is included with the return.
- The product is not damaged due to customer handling or misuse.
Accepted Reasons for Return
| Return Reason | Eligible? | Who Pays Return Shipping? |
|---|---|---|
| Wrong product delivered | ✓ Accepted | Easi Steps Pays |
| Damaged product received | ✓ Accepted | Easi Steps Pays |
| Manufacturing defect | ✓ Accepted | Easi Steps Pays |
| Product not as described | ✓ Accepted | Easi Steps Pays |
| Size confusion (unused) | ✓ Accepted | Customer Pays |
| Change of mind (unused) | ✓ Accepted | Customer Pays |
| Ordered by mistake (unused) | ✓ Accepted | Customer Pays |
| Used / trimmed product | ✗ Not Eligible | — |
| Request after 7 days | ✗ Not Eligible | — |
Non-Returnable Items
The following products and situations are not eligible for return unless the item was received damaged, defective, wrong, or not as described:
Used, worn, washed, or customer-damaged products
Trimmed, cut, altered, or modified insoles or products
Personal hygiene & body-contact products after use or opening
Health, wellness & personal care products after seal is opened
Consumable or perishable products
Customised or personalised products
Digital products, gift cards, coupons, or vouchers
Clearance, final-sale, or heavily discounted items
Products returned without original packaging, tags, or invoice
Return requests made after 7 days of delivery
Important: Insoles that have been trimmed or cut to size cannot be returned under any circumstances, even if they are otherwise unused. Please check your shoe size carefully before trimming.
Return Shipping Costs
Who covers the cost of return shipping depends on the reason for the return. We believe in a fair policy — if the problem is on our end, we cover it.
Easi Steps Pays
- Wrong product delivered
- Damaged product received
- Manufacturing defect
- Product not as described
- Delivery issue caused by our side
Customer Pays
- Size confusion or mismatch
- Change of mind
- Ordered by mistake
- No longer wants the product
- Unused & untrimmed but no defect
When Easi Steps is responsible for return shipping, we will either send a prepaid return label or arrange a courier pickup at no cost to you. We will guide you through this when you contact us.
How to Initiate a Return
Please follow these steps to request a return or replacement:
Contact Us Within 7 Days
Email us at support@easistep.com or WhatsApp us at +91 88912 76327 within 7 days of receiving your order.
Share Your Details
Provide your Order ID, the reason for return, and clear photos or a short video of the product and its condition (mandatory for damaged/defective claims).
Return Approved
Our team will review your request and respond within 1–2 business days. If approved, we will provide return instructions and the return shipping address.
Ship the Product Back
Securely pack the product in its original packaging and ship it to the address provided. Please share the return tracking number with us once shipped.
Refund or Replacement Issued
Once we receive and inspect the returned item, your refund or replacement will be processed within 5–7 business days.
Do not ship items back without prior approval. Returns sent without our confirmation may not be accepted and could be returned to you at your expense.
Refund Process
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method used at checkout.
Credit / Debit Card
Refund credited to your card within 5–7 business days via Razorpay.
UPI / NetBanking
Refund sent directly to your UPI ID or bank account within 5–7 business days.
Cash on Delivery
Refund issued via bank transfer after you provide your account details. Processed within 5–7 business days.
Processing Time
5–7 business days after the returned item is received and inspected by our team.
Refunds do not include the original shipping fee of ₹49 (if charged) unless the return is due to a fault on our side. You will receive a confirmation email once your refund has been processed.
Replacements & Exchanges
We offer free replacements for products that are received damaged, defective, or wrong. Here’s how replacements work:
- Damaged or Defective: We will ship a replacement at no extra cost once the return is received and verified.
- Wrong Product Delivered: We will immediately arrange a replacement of the correct product and arrange free pickup of the wrong item.
- Size Exchange (Customer Preference): If you wish to exchange for a different size, the product must be unused, uncut, and in original packaging. Return shipping is at your cost; we will dispatch the new size upon receiving the return.
Replacement availability is subject to stock. If the same product is unavailable, we will offer you a full refund or an alternative product of equal value — your choice.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or completely different from what you ordered, we will resolve it immediately — at no cost to you.
What To Do
- Do not use or trim the product if you notice an issue upon delivery.
- Contact us at support@easistep.com or WhatsApp +91 88912 76327 within 48 hours of delivery.
- Share your Order ID along with clear photos or a video showing the damage, defect, or wrong item received.
What We Will Do
- Review your claim within 1–2 business days.
- Arrange free return pickup — you will not pay anything to send the item back.
- Dispatch a replacement or process a full refund within 5–7 business days of receiving the return.
Claims for damaged or wrong items must be raised within 48 hours of delivery with supporting photo or video evidence. Claims raised after this window may not be accepted.
Order Cancellations
Before Dispatch
You may cancel your order before it is dispatched by contacting us immediately at support@easistep.com or WhatsApp +91 88912 76327. If the order has not yet been picked up by the courier, we will cancel it and issue a full refund within 5–7 business days.
After Dispatch
Once your order has been dispatched and a tracking ID has been assigned, it cannot be cancelled. You may refuse the delivery or initiate a return after receiving the item as per this policy.
COD Order Cancellations
For Cash on Delivery orders, please contact us before the order is dispatched to cancel. Repeated cancellations of COD orders after dispatch may result in COD being restricted for your account in the future.
Orders are typically processed within 24–48 hours, so please reach out as soon as possible after placing the order if you wish to cancel.
Need Help with a Return?
Our support team is ready to help you. Reach out through any of the channels below and we’ll get back to you within 24 business hours.
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This policy is effective as of . Easi Steps reserves the right to update this policy at any time. Continued use of our website constitutes acceptance of the current policy.